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Frequently asked questionsLast updated: September 26, 2026
For questions or bug reports, please email contact@stack-works.dev. It helps if you include your iPhone model, your iOS version, and which screen you were on and what you were doing when the problem happened.
Frequently asked questions
The tips are too chatty
Tap the speech bubble button at the top of the camera to switch between Full, Quiet and Silent. Quiet shows only level and brightness tips. Silent shows no text tips, just the level and the green “ready to shoot” glow. A tip that still hasn't been fixed after 8 seconds automatically shrinks into a small icon.
I don't understand what a tip means
Press and hold a tip card to see why it matters. You can also read every tip in Settings > All Tips.
Can I open it from the Lock Screen or Control Center?
Yes. Edit Control Center and add Kotsu Camera. You can also assign it to the controls at the bottom of the Lock Screen, the Action button, or Camera Control (iPhone 16 and later: Settings > Camera > Camera Control).
How do I use Take My Photo?
Tap Take My Photo at the bottom right and take one shot framed the way you want it (this shot isn't saved). Drag the figure to where you'll stand, tap Hand Over, and hand your phone to the other person. Their screen shows your photo as a faint overlay along with guidance, and it takes the photo automatically once everything lines up. The guidance appears in English. To show Japanese alongside it (handy when you ask someone in Japan), turn on Also Show Japanese in Settings. To finish, press and hold Done at the top left.
My photos aren't being saved
In the Settings app, go to Privacy & Security > Photos > Kotsu Camera and choose Add Photos Only or a higher level of access. If a photo couldn't be saved, you can tap Save Again or share it from the screen shown after you take the photo.
Do I need an internet connection?
No. Shooting and coaching all run on your iPhone. The app only goes online when you buy or restore Plus.
Can I use Plus on another iPhone?
Yes. Sign in with the same Apple Account, then tap Settings > Restore Purchases. Family Sharing is also supported.
How do I turn off the shutter sound?
On iPhone models sold in some regions, including Japan, the shutter sound can't be turned off. Kotsu Camera can't turn it off either.